V-Desk

v-desk

V-Desk is a cloud-based customer complaint management and resolution system that can be seamlessly integrated in any call center operation. Effective customer service is one of the key differentiators for every successful business. We view complaints and queries as an opportunity to build long-lasting relationships and trust with customers.

V-Desk automates core aspects of the customer support process allowing businesses to stay closer to the needs of its clients. The solution can be used both as a cloud-based service or on-site solution.

V-Desk makes use of a centralized complaint management repository to offer accurate, automated responses on various technical issues. It intelligently categorizes logged complaints into relevant categories providing instant responses and resolution to problems.

V-Desk, a simple and effective help desk solution offers features that businesses need to provide world-class customer support.

Core Features

  • Automated ticketing with record management
  • Electronic software download
  • Facility to export to PDF and Excel
  • FAQ management
  • Dynamic workflows
  • Complete call center interface
  • Customer and account management

It was a pleasure to work with LMKT’s team of diligent and hard working professionals on the CUP project. In a very short span of time, we built a system that unifies a lot of complex data and functionality into a high quality, easy to use solution.

Saudi Aramco logo
Peter O’Regan
IT Specialist and CUP Project Manager, Saudi Aramco

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